Refund and Cancellation Policy

Refund Policy for Website Design Services

At Gibcee, every website project is carefully planned, researched, and customized to meet each client’s specific business goals. Due to the nature of custom digital services, all payments made towards website design projects are non-refundable.

Deposit Payments

A non-refundable deposit is required to secure your project and reserve your place in our schedule. Once payment is received and work begins, the deposit cannot be refunded under any circumstance.

Project Cancellation by Client

If you choose to cancel your project after work has commenced, all payments already made will remain non-refundable.

If the project is cancelled before completion, any outstanding balance for completed work, strategy sessions, revisions, or additional services provided up to the cancellation date will still be payable.

Client Delays and Inactivity

Clients are expected to provide all required content, feedback, approvals, and materials promptly to keep the project moving forward.

If the client fails to provide the required information or does not respond to communication for more than 30 consecutive days, the project will be placed on hold.

Projects that remain inactive for more than 60 consecutive days may be considered abandoned and closed. To resume work on an abandoned project, a project restart fee may apply, and a new project timeline will be scheduled based on current availability.

Gibcee reserves the right to review project pricing if significant delays require substantial revisions or additional work beyond the original scope.

 

Project Rescheduling

Where possible, project timelines may be adjusted if advance notice is given. However, repeated delays may affect the original delivery timeline.

Refund Policy for Website Design Coaching and Training

Website coaching, training sessions, workshops, and challenges are educational services that involve reserved time, preparation, and access to resources.

For this reason, all payments made for coaching or training programs are non-refundable.

Missed Sessions

If you are unable to attend a scheduled one-on-one coaching session, at least 24 hours’ notice must be provided to reschedule.

Sessions missed without prior notice may be forfeited.

Program Access

Access to digital resources, templates, worksheets, recordings, or bonuses included within a coaching program remains subject to the terms communicated at the time of purchase.

Exceptional Circumstances

Refund requests due to exceptional circumstances will be reviewed on a case-by-case basis at Gibcee’s sole discretion.

Questions

If you have any questions regarding this policy, please contact:

Gibcee Create
Email: hello@gibcee.com
Website: https://gibcee.com/contact